Politique de remboursement
Refund & Return Policy
VORZENO ACTIVEWEAR
30-Day Return Policy
At VORZENO ACTIVEWEAR, we want you to shop with confidence.
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.
How to Start a Return
To request a return, please contact us at:
Email: csfh4611@outlook.com
Please include your order number and the reason for your return.
Once your return request has been reviewed and accepted, we will provide instructions on how and where to send your package, including return shipping arrangements where applicable.
Items returned without prior authorization may not be accepted, except where applicable consumer law provides otherwise.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, or incorrect.
Our customer service team will review the issue and work with you to provide an appropriate solution.
Exchanges
If you would like a different size, color, or style, please contact us to discuss the available options.
Where a direct exchange is unavailable, the quickest option may be to return your original item and place a new order once your return has been accepted.
European Union – 14-Day Right of Withdrawal
If your order is delivered to an address within the European Union, you generally have the right to withdraw from an eligible online purchase within 14 days of receiving your goods, without providing a reason.
This statutory right is separate from our 30-day return policy and remains subject to applicable consumer protection laws.
Please contact us to exercise your right of withdrawal.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days, subject to applicable legal requirements.
Please note that your bank or payment provider may require additional time to process and display the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
Contact Us
If you have any questions about returns, exchanges, or refunds, please contact our customer service team.
VORZENO ACTIVEWEAR
Email: csfh4611@outlook.com
Website: https://vorzeno.shop
We are happy to assist you.